Primary Health Medical Group is seeking a Medical Office Receptionist to work in our busy family practice and urgent care clinics. As the first person seen by our patients and other customers, the Medical Office Receptionist must be friendly, have exceptional communication skills and a professional appearance. Your primary responsibilities would include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. The Medical Office Receptionist is also responsible for the overall management of the waiting room atmosphere, keeping patients informed about wait times, and ensuring a comfortable and clean waiting area. This candidate is expected to work in any front office capacity they are assigned, which may include working as a parking attendant or symptom screener.
*Position may require working outdoors in inclement weather.
Starting Pay: $14.00
Status: Full time, 36 hours per week
Schedule: Hours and days vary Sunday through Saturday 8am-8pm
Highest quality customer service on the phone and in person
Greets patients and visitors. Determines their needs and directs them accordingly
Screening all patients and visitors for current COVID-19 symptoms
Providing parking direction based on visit type and/or providing information regarding services available at each location
Data entry of demographic and insurance information
Scheduling and registering patients, including the accurate collection of required data
Receives, answers and responds to telephone calls from patients or their representatives
Scanning and faxing patient information
Answers questions and gives information directly or on the telephone within the scope of practice. All other questions referred to a specific department as needed.
Collects all co-pays, deductibles, and past balances as indicated on insurance card or as documented by billing staff. Updates new insurance information as received
Other duties as assigned
High School Diploma or equivalent required
Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus.
Must be able to multi-task in a fast-paced environment while keeping a professional and calm composure
Previous clinical experience preferred
Customer service oriented attitude/behavior
Computer proficiency is required and ability to use applicable software as required performing the essential functions of the job
About Primary Health Medical Group
Primary Health Medical Group has 20 clinics throughout the Treasure Valley. Most clinics are open 8 a.m. to 8 p.m. every day, so we have a variety of schedules available including 12, 10 and 8 hour shifts.
Primary Health Medical Group offers an excellent benefit package to full and part time employees. Our benefits include:
Life, disability, long term care insurances
401(k) with an employer match
Generous paid time off for full time employees
As a medical care provider, we are able to cover a high percentage of the employee only medical insurance premium for full time employees. We also offer $500 worth of free services in our clinics per year to employees and their families.
Primary Health Medical Group is a Drug-Free and a Smoke-Free Workplace. All job offers are contingent upon a negative drug screen.
This opening is closed and is no longer accepting applications