You.

You bring positivity, a kind word, and a friendly manner to your work as a Billing Service Representative.
You have the willingness to learn. You are able to multi-task. You take pride in patient satisfaction.
You're great at what you do, but you want to be a part of something even greater. Because while you believe in the strength of the individual, you know the power of the team is invincible.

Us.

Primary Health Medical Group is Idaho's largest independent medical group, specializing in family practice and urgent care. With multiple locations throughout the Treasure Valley, we are able to offer patient-centered care where medical decisions respect the unique needs of each patient and their families.

 

Benefits are one of the ways we support and encourage the health and well-being of you and your family.  But health is more than just physical.  We also promote a positive work-life balance and offer flexible scheduling options.  We provide a comprehensive benefits package available to most employees, which includes:
 

• Medical coverage with a broad range of plans to offer more personalized coverage
• Dental coverage with two plan options
• Voluntary vision insurance
• Life, disability, and long-term care insurances
• 401(k) with an employer match
• Employee Assistance Program (EAP) available to all employees and their dependents at no cost
• Generous paid time off (based on position hours)
• Bonus opportunities

We.

Together we'll align our mission, service standards, workplace, and careers.
We will flourish with teamwork, celebrate our company culture, and encourage an atmosphere of positivity and fun.
We will strive to be the medical provider of choice, offering continuity of care and expanding to meet the needs of a growing community. We will do this together as a team with integrity and respect for our patients and each other.

Your day.

As a BSR, you need to know how to:
 

• Answer incoming calls to the billing department
• Answer questions related to account balances and how insurance processes claims
• Prepare account summaries for patients and send receipts
• Take credit card payments and assist with billing reports
• Respond to inbound voicemails and work returned mail
• Route customer complaints and questions to the appropriate personnel
• Review accounts looking for errors, mark accounts sent to collections
• Attend training sessions and staff meetings assigned by supervisors
• Understand and maintain confidentiality of protected health information
• Perform other duties as assigned, which may include assisting other team members with billing office functions.

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:
 

• High school diploma or equivalent
• Two years of customer service experience in a similar organization preferred
• Excellent written and verbal communication and documentation
• Computer experience with spreadsheets such as Excel
• Strong organizational skills
• Ability to maintain a professional manner under busy and stressful circumstances
• Ability to work independently as well as in a team environment. Able to triage priorities and reasonably handle conflict.
• Recommended vaccines to include annual Influenza

Your next move.

Now that you know more about being a BSR on our team, we hope you'll join us. At Primary Health, you will reaffirm your love for this work and why you were called to it.
 

Primary Health Medical Group is a Drug-Free and Smoke-Free Workplace. Employment is contingent upon successfully completing a background check and drug screening. While not mandatory, we strongly recommend that new hires stay current on vaccinations, such as the annual Influenza vaccine, and request that proof of immunization be provided or scheduled within two weeks of the start date.