You.

You bring attention to detail, excellent communication, and quality customer service skills to your work as an ENT Surgery Scheduler.
You know how to stay organized.  You collaborate with others.  You know how to support providers, patients, and peers alike.
You're great at what you do, but you want to be a part of something even greater. Because while you believe in the strength of the individual, you know the power of the team is invincible.

Us.

Primary Health Medical Group is Idaho's largest independent medical group, specializing in family practice and urgent care. With multiple locations throughout the Treasure Valley, we are able to offer patient-centered care where medical decisions respect the unique needs of each patient and their families.

Benefits are one of the ways we encourage health for you and your family.  But health is more than just physical.  We promote a positive work/life balance, with a variety of schedules available, ranging from full-time to casual hours with 8 to 12-hour shifts available.  We offer an excellent benefit package to full and part-time employees.  Our benefits include:
 

• Medical with low copays and first-dollar ancillary coverage at Primary Health Medical Group clinics.  PPO and HDHP/HSA options.
• Dental with two plan options
• Life, disability, and long-term care insurances
• 401(k) with an employer match
• Generous paid time off for full-time employees
• Bonus opportunities

We.

Together we'll align our mission, service standards, workplace, and careers.
We will flourish with teamwork, celebrate our company culture, and encourage an atmosphere of positivity and fun.
We will strive to be the medical provider of choice, offering continuity of care and expanding to meet the needs of a growing community. We will do this together as a team with integrity and respect for our patients and each other.

Your Day.

As an ENT Surgery Scheduler, you need to know how to:
 

• Coordinate and schedule ENT surgeries
• Schedule any related pre-operative and post-operative appointments
• Effectively collaborate and provide timely communication with surgeons and providers 
• Confidently communicate with surgery centers and hospitals, resolving any issues and relaying any concerns to the surgeons and providers
• Be comfortable communicating all procedure-related requirements and instructions to the patient and their families, including insurance approvals and medical clearances
• Provide excellent customer service to patients and their families, building relationships to offer support through the entire process
• Verify insurance coverage, accuracy of procedure codes, and network coverage for surgery centers
• Submit prior authorizations, manage denials, and communicate with supporting documentation
• Scrub and maintain the ENT surgery schedule
• Code surgical and hospital procedures using ICD-10 and CPT guidelines
• Ensure proper coordination for operating room resources
• Maintain accurate records 
• Respond to scheduling inquiries
• Assist the ENT Surgical Admin Assistant with prior authorizations as needed
• Submit prior authorizations for urgent imaging in the absence of the Referral Coordinator and ENT Surgical Admin Assistant, verifying CPT codes for images ordered
• Maintain confidentiality regarding patient and business functions of the organization, i.e., HIPAA
• Perform other duties as assigned

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:
 

• High School diploma or equivalent
• Previous experience in medical scheduling, preferably in a medical or hospital setting
• Experience with referrals, prior authorizations, and billing insurance components (ICD-10 coding and CPT codes) preferred
• Customer service-oriented attitude/behavior
• Computer proficiency is required, and the ability to use applicable software as required, performing the essential functions of the job
• Vaccines to include annual Influenza, Hep B, TDaP, and TB.

Your next move.

Now that you know more about being an ENT Surgery Scheduler on our team, we hope you'll join us. At Primary Health, you will reaffirm your love for this work and why you were called to it.
 

Primary Health Medical Group is a Drug-Free and Smoke-Free Workplace. All job offers are contingent upon a negative drug screen and the new hire obtaining required vaccinations, which may include annual Influenza. Required vaccinations are at no cost to the employee and may be billed to insurance or paid directly by the company.